Start Live Remote Assistance to find a solution faster
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Step 1: Call SSi Support at 1.800.886.3369, once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session.
Step 2: Complete the form below, select your support representative from the drop-down menu and click the Click Here button.
Step 3: You are prompted to download a small virus-free plug-in.
Step 4: With your permission, give your support representative permission to view your screen and share control of your mouse and keyboard. Please note that you are always in full control of your computer. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.